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How will I know the products are genuine and not fake?

We only List the products only after verifying the seller and every products which gets listed in checked before the listing is done. We have no tolerance policy against the sellers if they list any products which is not branded or which is unauthorized.

Is it necessary to have an account to shop on Sehaaonline?

You need to have an account to shop on sehaaonline. By creating your own sehaaonline account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

How do I pay for a Sehaaonline purchase?

Sehaaonline offers you multiple payment methods. You may use Internet Banking or Cash on Delivery and Wallet to make your purchase. Whatever your online mode of payment, you can rest assured that Sehaaonline's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

What is the standard Delivery time of the products?

As our standard practice most of the shipments will be delivered between 2 to 4 working days from the purchase date; However few products might take upto 45-60 days to get delivered to you due to the nature of the product. Do check the DELIVERY STATUS mentioned on every product page.

For any information contact our support team info@sehaaonline.com with order ID for further help.

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. If you want the same product then you can fill the form and we will inform you about the availability and delivery time of the product after confirming the same from the seller.

What is Sehaaonlines's Friendly Returns policy?

At Sehaaonline, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return by FILLING THE FORM. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on sehaaonline are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 7 Day Replacement/ Exchange/ Money Back Guarantee from the date of delivery, in case you face any issues.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most situations, the replacement item is delivered to you at the time of pick-up. In all other situation, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

How will you Refund the amount if the product is returned?

If you cancel your order and want return of your fund, then the payment will be refunded to your payment card . The amount may take time to reflect in the account since the bank takes time. You will be deducted with only the shipping fees.

What is the warranty of the products sold on sehaaonline.com?

Every product sold on sehaaonline comes with a warranty (not limited to only repair) . The warranty period varies from product to product and will be mentioned in the product description.
  • Dedicated Support 9 AM TO 9 PM (7 Days A Week)

  • 7 Days Returns Hassle free returns

  • Free Shipping For orders above AED 999