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1. In these Terms the accompanying definitions should apply:

a. “Neoshine Healthcare Alliance FZ LLC”, "NeoShine Healthcare Alliance", “Us”, “We” ,“Our” and "NeoShine" means Neoshine Healthcare Alliance FZ LLC ,an organization enlisted in Fujeirah Free Zone, United Arab Emirates.

b. “Buyer”, “You”, and “Your” means the individual who is the provider of the information or buyer or seller;

c. “Neoshine Healthcare Alliance FZ LLC” or “Site” implies Our site

d. “They”. “Their”. “Them” means magento, or any other third party services provider.



When You purchase something from Our store, as part of the buying and selling process, We collect the personal information You give Us but not limited to  Your name, address and email address.

When You browse Our store, We also automatically receive Your computer’s internet protocol (IP) address in order to provide Us with information that helps Us learn about Your browser and operating system.

Email marketing : With Your permission, We may send You emails about Our store, new products and other updates.


How do You get my consent?

When You provide Us with personal information to complete a transaction, verify Your credit card, place an order, arrange for a delivery or return a purchase, We imply that You consent to our collecting it and Using it for that specific reason only.

If We ask for Your personal information for a secondary reason, like marketing, We will either ask You directly for Your expressed consent, or provide You with an opportunity to say no.
How do I withdraw my consent?

If after You opt-in, You change Your mind, You may withdraw Your consent for Us to contact You, for the continued collection, use or disclosure of Your information, at anytime, by contacting Us at [email protected] or mailing Us at: Neoshine Healthcare Alliance FZ LLC, Level 27&29, Marina Plaza, Dubai, United Arab Emirates.


We may disclose Your personal information if We are required by law to do so or if You violate our Terms of Service.

‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Neoshine Healthcare Alliance FZ LLC will not pass any debit/credit card details to third parties


Our store is hosted on magento. They provide Us with the online e-commerce platform that allows Us to sell Our products and services to You.

Your data is stored through Their data storage, databases and the general magento application. They store Your data on a secure server behind a firewall.

If You choose a direct payment gateway to complete Your purchase, then They store Your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete Your purchase transaction. After that is complete, Your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by Our store and its service providers.


In general, the third-party providers Used by Us will only collect, Use and disclose Your information to the extent necessary to allow them to perform the services third-party providers provide to Us.

HoWever, certain third-party service providers, such as payment gateways and other payment transaction processors, have Their own privacy policies in respect to the information We are required to provide to them for Your purchase-related transactions.

For these providers, We recommend that You read Their privacy policies so You can understand the manner in which Your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either You or Us. So if You elect to proceed with a transaction that involves the services of a third-party service provider, then Your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if You are located in UAE and Your transaction is processed by a payment gateway located in the United States, then Your personal information Used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once You leave Our store’s Website or are redirected to a third-party Website or application, You are no longer governed by this Privacy Policy or Our Website’s Terms of Service.

When You click on links on Our store, They may direct You away from Our site. We are not responsible for the privacy practices of other sites and encourage You to read Their privacy statements.


To protect Your personal information, We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If You provide Us with Your credit card information, the information is encrypted Using secure socket layer technology (SSL) . Although no method of transmission over the Internet or electronic storage is 100% secure, We follow all  requirements and implement additional generally accepted industry standards.


It is not necessary to accept cookies to visit Our website. However, if You would like to place an order or add an item to Your shopping cart, You will need to set Your browser to accept cookies so You can use the shopping cart and checkout functions.

WHAT KIND OF COOKIES DOES Neoshine Healthcare Alliance FZ LLC USE?

The majority of the cookies We utilize are session cookies, which are erased toward the end of your browser session. We use these to permit You to use Our shopping cart capacity crosswise over more than one page of Our site. We do use a few cookies that stay on Your computer after You have stopped Your session. This sort of cookies empowers Our framework to perceive that you’ve gone by Our site before and to recollect which settings and items You favored. These cookies have a lifespan of around one month to two years, after which they will be automatically erased. These cookies permit Us to gather and break down information to think of methodologies to enhance Our site. This makes Our site less demanding for Our clients to utilize and helps Us to give You individual suggestion of items You might like. Our point is to offer You an easy shopping experience on Our site that is customized to Your tastes.


By Using this site, You represent that You are at least the age of majority in Your state or province of residence, or that You are the age of majority in Your state or province of residence and You have given Us Your consent to allow any of Your minor dependents to Use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon Their posting on the Website. If We make material changes to this policy, We may or may not notify You here that it has been updated, so that You are aware of what information We collect, how We Use it, and under what circumstances, if any, We Use and/or disclose it.

If our store is acquired or merged with another company, Your information may be transferred to the new owners so that We may continue to sell products to You.


If You would like to: access, correct, amend or delete any personal information We have about You, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at  Neoshine Healthcare Alliance FZ LLC, Level 27&29, Marina Plaza, Dubai, United Arab Emirates.



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